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2-1-1 Social Service Resource

               United Way of the Titusville Region is proud to announce a new service for the residents of Titusville and all of Crawford County.  2-1-1 is often referred to as the social service 9-1-1.   2-1-1 is an easy to remember phone number to help individuals and families access to services.  “United Way’s 2-1-1 will make information on a wide variety of local support services more accessible,” said Terri Ann Wig, Chief Professional Officer of the United Way of the Titusville Region. “Whether it’s information for locating a health clinic, finding child care programs, or getting housing assistance, 2-1-1 is an easy- to-remember, go-to resource for individuals and families. As a United Way we have been working to provide this important and valuable service to our region for a number of years.  We are proud to see it become a reality.”  

                United Way of the Titusville Region is the lead agency responsible for bringing 2-1-1 to Crawford County and provided financial support for eastern Crawford County residents.  Crawford County Human Services stepped up as a partner to fund the western portion of Crawford County.  Forest County also launched 2-1-1 with the help of United Way of the Titusville Region and numerous other agencies “Forest County is very pleased to be able to implement 211 service to area residents.  As we all know, rural community members often encounter significant challenges in identifying and obtaining appropriate services and assistance,” said Terry W. Pease, Jr, Forest County CYS Administrator.   “The county is hopeful that 211 will effectively serve as an easy and effective “point of contact” to area residents, as they initiate their search for needed services.  Moving forward, Forest County partners are committed to provide a comprehensive and accurate list of providers to hopefully enhance the quality of lives of Forest County residents and families”.

How 2-1-1 works:

=         This toll-free, three-digit number is a resource individuals can use to learn about the community’s network of health, human and social services. Trained, professional resource navigators will respond to callers’ inquiries 24/7/365

=         Calls are answered by highly trained resource navigators from the 2-1-1 call center housed at the Venango County Human Services offices in Franklin.

=         Additionally, multilingual and hearing-impaired callers can be accommodated. 24/7/365 phone service is expected to be available to the community by the end of 2017.

=         There are several ways to access 2-1-1 information.  Individuals can access 2-1-1 by simply dialing 2-1-1, they can also access the PA 2-1-1 Northwest website, PA211NW.org and conduct their own search or text their need and zip to code 898-211

=         2-1-1 service in the 12-county Northwest Pennsylvania region is being managed by Southwest Pennsylvania 2-1-1 which handles 2-1-1 calls for the 11-county Southwest PA region including Pittsburgh and the 4-county Southeast Pennsylvania region including Philadelphia. SWPA 2-1-1 has emerged as one of the leading 2-1-1 programs in the nation and is instrumental in developing national 2-1-1 standards.

                In launching 2-1-1 in Crawford and Forest Counties, United Way and community partners are providing residents with a vital community resource currently available to 93% of all Americans. United Way Worldwide and its local affiliates began their work to provide an easy-to-access information and referral service in 1998. The FCC approved 2-1-1 for information and referral services in 2000. Since that time, local United Ways have taken the lead in introducing 2-1-1 service to their communities. With the prior launch of Erie, Venango, Warren and Jefferson Counties and the expected launch of Potter, Cameron, Clarion and Clearfield Counties in 2018 Crawford, Jefferson, McKean Counties are expected to activate PA 2-1-1 Northwest is expected to be on the statewide 2-1-1 network by the close of 2018.

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301 East Spruce Street, Titusville, PA 16354   |   Telephone: 814-827-2715  Fax: 814-827-7761
301 East Spruce Street Titusville, PA 16354